Well...in an effort to be fair, despite terrible service....the belt I ordered in August of 2013 has arrived. It arrived in late May 2014 and appears to be quality equipment, now in daily use. My order was promised in 7 weeks and was delivered in 9 months. I would love to order other items from Jones Tactical but, feel lucky to have finally received the belt and will not risk another purchase from him.
The belt is daily use now and, while barely fitting as I lost significant weight during my wait, is good gear.
Mine also arrived and your post summed up my experience as well, to a T. I received both of my belts and they are also in daily use (not both at the same time, obviously). It did take 8 months to complete order, and he also refunded the ITS 10% a month after the product ship. Timeline as follows.
9/2/13 Order placed
10/21/13 Contact #1 about order, inquiry about progress
12/23/13 Contact #2 about order, inquiry about delivery
3/4/14 Contact #3 about order, inquiry about delivery
4/23/14 Contact #4 about order, inquiry about delivery
5/8/14 Contact #5 about order, inquiry about delivery
5/12/14 Shipping notification received
5/16/14 Shipment arrival
6/12/14 Refund of 10% ITS discount
The subject and content of each of my contacts expressed the following:
I understand that custom work takes time, just curious as to the time for order completion. I also understand how backed up businesses and side businesses get, a rough estimation date to completion would be nice. My contact content was nice, professional, and non-pushy. My tone in each exchange was that of an "understanding customer, but would like additional communication/information". That changed by contact #4 and #5, to a tone of "this is now becoming unacceptable". Every response to my emails contained "I do apologize for the lack of comms, I get buried in orders from time to time and my email response time suffers greatly from this. I am trying to get your order out as fast as I can. I want to thank you for your patience and understanding first and foremost." A internet search revealed that this was the atypical response, not specific to my individual requests, but to most inquiries.
Is the product good? Yes. Would I wait 6 months or more (8 in my case) for the product? No. If I had known the timeline was going to be 4.5-5x longer than estimated, I would have sought a different provider. I understand delays and I'm not of the generation or persuasion that "I have to have it now!". I also understand these things happen from time to time, but this is a persistent/consistent issue with other orders, enough to be "all over the internet" (various forums and what not). Am I happy with the product? Yes, but not happy with the timeline. If this were a tax stamp, the expectation that a significant time between submittal and receipt is understood. However, this isn't a $200 permission slip and the expectation was a 7 week turnaround, not a 32 week (roughly) completion. I know the patience required for F1/F2/F3/F4 submittals, those are expected and understood. What's the point in this post? Informational and hopefully managing expectations for others.