ITS Tactical proudly stands behind every product we offer. If you have an issue with your merchandise and wish to return or exchange it, please notify ITS within 14 days of receiving the item and we will provide you with an RMA number for return/exchange. Returns without an RMA number may be subject to additional processing time and delay in crediting your account. If your return/exchange is due to an error on the part of ITS Tactical, we will provide you with a pre-paid shipping label to return the product to us. Warranty issues will be handled on a case by case basis.
With Tags – For a full refund less shipping charges, the item being returned must be contained in the original packaging with original tags attached and include your original packing slip. Returns of original condition merchandise without an original packing slip will only be eligible for merchandise credit. Shipping charges are non-refundable and all refunds will be made to original payment method only.
Without Tags – Items returned without original packaging or original tags attached are eligible for merchandise credit only and must include your original packing slip. Shipping charges are non-refundable.
If your return/exchange is not the result of an error by ITS Tactical, you will be responsible for all return shipping costs. Please send your return/exchange using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring all items are delivered to us in their original condition.
ITS will NOT accept returns/exchanges on apparel items including shirts, hats or any items that are worn, damaged or consumable. If these items are sent to us for return, you will be responsible for return shipping to receive your merchandise back. Warranty issues will be handled on a case by case basis.